Help Desk Engineer (Contract)

Overview

OUR STORY 

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Equinox Hotels and Equinox Media are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. 

OUR CODE 

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results.  We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. 

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. 

Job Description

Equinox Fitness is seeking an exceptional Help Desk Engineer on a contractor basis who will own support and IT maintenance processes for Equinox Holding’s growing fitness brands. This proven IT technician will assist with an aggressive national expansion strategy that will entail high-volume club roll-outs, IT ticketing and support, maintenance of the IT infrastructure, and end-user support. The right candidate will have a proven track record of IT support and technical abilities within a distributed IT organization and have experience ensuring follow-through on key process frameworks and ticketing systems. 

RESPONSIBILITIES 

• Review, troubleshoot and resolve incidents via ServiceNow ticketing system. 

• Ability to troubleshoot and resolve technical issues which include desktop, laptops, printers, mobile devices, MS Exchange, MAC OSX, software/hardware installation and a variety of in-house applications, onsite and remotely. 

• Support corporate and club users including executive level. 

•  Ability to work with level 2 and above teams to resolve incidents and to execute service request. 

• Maintain service integrity by monitoring open tickets and keeping them consistently updated. 

• Ability to Identify, research, and document resolutions to appropriately expand SOPs. 

• Ensures processes and standards to maintain Equinox IT systems are followed for club openings. 

• Assist with various projects assigned to the Help Desk team. 

• Must be available to work outside of normal working hours or on-call within rotation, as needed. 

• May be required to travel up to 25% of the time for projects or emergency incidents. 

• Other projects, as assigned  

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related discipline; or minimum of 1 years’ experience installing, maintaining, and supporting desktop technologies in an office environment. 
• Must possess a basic knowledge, familiarity, and experience with bulk setup, maintaining and supporting desktop hardware, software and network resources and protocols. 
• Strong support experience with industry-standard IT best-practices, concepts and procedures for end user clients. 
• Strong communication skills 
• Other duties as assigned 
• Available to start immediately.  

Pay Transparency: $40-45.00/ per hour 

Additional Information

This role is not a benefits eligible role.   

This role is based on-site.