Benefits & Leave Manager

Overview

Who We Are

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Job Description

We are currently seeking a Manager, Benefits & Leave to support the People Services Team at our New York City office!

Benefits

Supporting the benefit administration of healthcare, 401(k), and all other benefits to a large population with varying eligibility and offerings. Goal to simplify and drive an exemplary employee experience.

Leave administration and support

Supports and coordinates all US, Canadian, and UK leaves of absence cases across the organization including coordinating workers’ compensation claims. This includes general administration of disability, statutory leaves, and  company, comprehensive case management and compliance with the Family and Medical Leave Act and all related employment laws.

Responsibilities

• Support ongoing day to day management of the benefit operations and administration of health, welfare, and 401(k) plans for over 13,000 employees in the US, Canada, and UK
• Own relationship with benefits administer including to monitor and problem-solve administrative issues update records due to status changes, resolve escalated enrollment issues, suggest improved administrative procedures, build out the benefit portal to support the employee experience
• Ensure payment of invoices and accruing relevant cost
• Execute controls related to processing invoices and payroll functions
• Implement benefits related regulations, procedures, and documentation (including payroll and accounting activities)
• Carry out administrative reconciliations to comply with internal controls and the company's requirements
• Own data review across all offerings including benefits administration, 401(k), and all other vendor partners that relay on our data.
• Work closely with all parties including People & culture, third party providers, payroll, and legal to address routine inquiries and issues and be accountable for the timely research and resolution of these inquires
• Support internal and external team members with benefits related questions
• Own the execution of Annual Benefits Enrollment which includes plan changes, oversight of vendor project management, review and testing of benefits offerings, cost changes, benefit communication review, and participate in Club open enrollment meetings
• Assists with compliance regulations including 5500 filing, ACA reporting, Non-discrimination testing, San Francisco Ordinance (SFO) filing etc.
• Conduct annual review of and manage certain plan documents including but not limited to SPD’s, SBC’s and SAR’s
• Maintain knowledge of evolving benefit laws
• Ensure compliance on a state, federal and local employee benefit regulations
• Help draft routine communication materials for People & Culture and team members
• Develop and maintain process documentation as well as ensure the proper documentation/accessibility of all plan documents and summaries
• Investigate discrepancies in non-routine situations and provides recommendations for solutions
• Serve as the subject matter expert for disability, leave and workers’ compensation in alignment and under the general direction and guidance of the People & Culture and the legal team.
• Interpret and manage all company leave programs and policies in accordance with the applicable federal,state and Canadian provincial laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.).
• Engage with team members with inquires about their leave and engage with interactive process with employee if necessary
• Partner closely with internal partners including team mangers and People & Culture to provide status updates on leave claims
• Maintain employee leave of absence tracker, including providing biweekly leave reporting to People & Culture team members
• Conduct biweekly leave meetings as needed to discuss open leave and accommodation activity
• Manage vendor relationship with leave administrators to ensure all claims are being handled consistently, policy/process changes are being implemented accurately and escalations are addressed
• Manage all administrative aspects of leave and workers’ compensation claims to include providing necessary leave policy paperwork to team members, completing workers’ compensation documentation (C11/C240), OSHA Annual Reporting requirements and State leave paperwork requirements
• Maintain leave status updates in HRIS system, utilize vendor and internal pay reporting to calculate and enter pay for team members on leave, ensuring team members return timely, and working closely with the People & Culture and Payroll teams to ensure that pay is accurate and correct.
• Partner with leave administrators to maintain appropriate contact with all team members on leave and return to work
• Manage STD/LTD programs and vendor relationships. Ensures that STD claims are coordinated with FMLA or general medical cases.
•  Assist with implementing new processes and updating policies to align with organizational growth
• Draft leave communications including notices of new State/Federal leave law changes
• Manage Benefits Department email inbox and respond to employee inquiries in a timely and thorough manner
• Help train, develop, and support Benefit Generalist
• Ad-hoc projects as assigned

Qualifications

• 5+ years of experience in 401(k), Benefits management (including Canadian), or other relevant professional experience, and healthcare plan design is required
• Bachelor’s degree
• Strong quantitative and analytical skills, attention to details and excellent follow through
• Strong organizational skills with the ability to multi-task and prioritize accordingly
• Exceptional written and verbal communication skills
• Proficient in Microsoft office
• Knowledge and benefits environment, regulations and compliance requirements
• Knowledge of benefits environment, regulations and compliance requirements including health, wealth, and 401(k)
• Five years of experience in managing leave cases (FMLA, STD) and workers’ compensation claims
• Strong vendor management skills
• Team player who can easily multi-task and manage multiple projects
• Ability to work independently in a fast-paced environment with changing priorities
• Motivated and proactive
• Excellent verbal and written communication
• Ideal candidate demonstrates accountability, thinks critically and demonstrates courage when presenting ideas
• Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions
• Demonstrated ability to deal with confidential information

Pay Transparency: $120k - $140k

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.