Dispute Processor

Overview

OUR STORY:

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. 

OUR CODE:

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results.  We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

The Dispute Processor is responsible for managing and resolving chargebacks and disputes in accordance with internal procedures, card network guidelines, and regulatory requirements. This role requires strong attention to detail, accuracy, and timely response execution. The Dispute Processor will review dispute notifications, collect supporting documentation, prepare formal response packages, and submit cases within required deadlines.

In addition, the Dispute Processor will collaborate with internal teams, respond to inquiries related to dispute activity, and assist in monitoring dispute trends to support operational improvements. This position also serves as a point of contact with merchant processors and banking partners regarding dispute status and case resolution.

RESPONSIBILITIES

• Review incoming chargebacks and dispute notifications for accuracy and completeness.

• Gather supporting documentation and prepare dispute response packages for submission within deadlines.
• Maintain accurate case records and update tracking systems.
• Communicate with merchant processors, financial institutions, and internal teams regarding dispute status and escalations.
• Monitor trends, identify recurring dispute types, and support process improvements.
• Ensure compliance with card network and banking requirements.
• Assist with reporting, audits, and special projects as needed.

Qualifications

• Bachelor's Degree preferred but not required
• Minimum of 1 year experience working with disputes or collections preferred but not required
• Excellent knowledge of Excel (VLOOKUP, Pivot tables, etc.)
• Ability to work under pressure, manage priorities and meet deadlines
• Be a skilled negotiator, organized, versatile, and autonomous
• Enthusiastic, energetic, personable and friendly as well as passionate and knowledgeable regarding the fitness industry

Pay Transparency: Min $20/HR - Max $22/HR

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/. 

All internal employees are encouraged to apply through Internal Job Portal on Connect.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States