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Collection Specialist - Equinox Fitness Clubs

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Collection Specialist - Equinox Fitness Clubs



Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Equinox Hotels and Equinox Media are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.


We are passionate about high-performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. 

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

The Collection Specialist will be responsible for residential membership collections.  The role will be primarily responsible for ensuring collection of accounts whose membership billing is delinquent due to systemic issues from our MotionSoft billing software. Candidate will perform daily collection outreach via calls and emails. They will also serve as a contact point for our third-party collections agency and assist with batch collections processes.


  • Establish and maintain effective, cooperative, and professional courteous working relationships with your team and colleagues
  • Monitor, maintain and manually charge all past due accounts that fail as part of our systemic billing
  • Process agreement audits to ensure billing information accuracy
  • Assist with auditing of monthly billing and weekly re-billing files to enhance collection rates
  • Enlist the efforts of General Manager when necessary to accelerate the collection process
  • Process weekly automated billing calls and e-mails
  • Act as a liaison between the member and club management to resolve collection issues
  • Assist with membership freezes and with coordinating waived balances with club management


  • Bachelor's Degree in accounting, finance, administration. (preferred)
  • Minimum of 1 year experience in billing and collections
  • Excellent knowledge of Excel (VLOOKUP, Pivot tables, etc.)
  • Ability to work under pressure, manage priorities and meet deadlines
  • Be a skilled negotiator, organized, versatile, and autonomous
  • Enthusiastic, energetic, personable and friendly as well as passionate and knowledgeable regarding the fitness industry

Pay Transparency: $20/HR

Additional Information


  • We offer competitive salary, benefits and industry leading commission opportunities for club employees
  • Complimentary Club membership
  • Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. 

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

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"High Performance Living”

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Beyond Fitness

Looking to learn more about who we are, what we stand for, and what the Equinox experience really is? Explore how we go beyond fitness to create a culture that is supportive, drives you forward, and never settles for less than the best.